You have registered on eBay as a business. This is the first step on the road to being successful. Your turnover on eBay is going to increase greatly and your eBay fees are going to rise. The first thing you should do is to set up eBay so that the eBay fees are paid monthly by PayPal. This is simple to do, but now you have to manage your PayPal account so that you retain enough balance to pay for your eBay fees.
There are two things to note first you will be billed for the month around 20th. Whenever you call eBay you will be informed that you have to pay your outstanding balance. Just select 2 to ignore it. Next you will see that your balance on your eBay account will drop around 1st of month, when you are calculating your fees you owe always remember take into account on the amount outstanding. Find eBay Account For Sale
Whenever you update any item on eBay it will show you the balance of the fees that you owe. Make sure when you transfer your PayPal balance to your bank account that you know what you owe in eBay fees.
Customers sometimes purchase an item and do not pay for it. This will go into your awaiting payment section. Keep a watchful eye on these items since they will go to the state that you can open a case against the buyer for not paying. Open the case when you are allowed to. Some Customers get very upset because you have opened a case against them. I have had all sorts of complaints about opening a case. I have had all sorts of threatening emails about this. It would seem that you cannot open a case against a Customer but they will open a case very quickly against you. As soon as you open a case lots of people pay for the item very quickly. On opening ten cases often six people will pay.
Customers will get in contact with you. What they often do is to purchase two items but only purchase one. Then you send them an invoice for the item not bought that they totally ignore until eBay starts to contact them about the case that you have just opened. Then you get this email complaining that they have been contacted by eBay. On checking you will find a case open in the Resolution Centre. You close the case and then cancel the order. Contact the buyer and ask them to accept the email that you have just received to cancel the order. Do not tell them that you have already cancelled the order or they will never accept the email. When they accept the email you get your fees back. It may only be a small amount of money but when taken into account over 300 items the amount that it is costing your company very quickly mounts up.
As soon Request Final Value fee option appears get a refund of your final value fees. Letting items sit unsold is fine but as soon as it is sold eBay takes a final value fee for the sale. Make sure that you get a refund of your fees if the Customer has not paid.
Some people seem to get a buzz out of ordering things and not paying for them. We regularly receive an order for 10 items and they never pay for them. It’s sort of catch 22 since if you put them back on to eBay and they pay for them you may run out of stock. Normally report them to eBay and block them. But wait until the refund is provided for the final value fee before putting them back on as stock.
When a buyer causes you any problems contact eBay and get them to report them to trust and safety. Using the pull down menu in the sold section report the buyer as well. This may seem like an over kill but it is how you build up a history of the person who may be claiming that items have not arrived constantly. Always check to see if the person asking the question is a seller on eBay. We have found some very interesting sellers claiming not to have received their order that have lots of negative feedback.
We have had claims of not received their item reported them to eBay and they were thrown off of eBay within a few hours. You can tell that when an email turns up informing you that this user id is no longer trading on eBay.
We have multiple methods of paying for orders. eBay owns PayPal so you can guarantee that is the main payment method that is used. When a Customer chooses to pay by another method than PayPal you send them an email asking how you would like to pay.
When they discover all the things they have to go through to pay by other means they suddenly want to pay by PayPal and then they discover that you cannot go back to PayPal again since eBay stopped this.
Being good at Customer Service you of course offer to provide this service. The first thing that you have to find out is what is the Email address of their PayPal account. Sounds really simple. It may not be. You cannot send your email address in any eBay email. Send an email that asks if their eBay email is the same as their PayPal email address. It’s interesting here since sometimes you receive an email in an eBay email with their PayPal email address in. Other times have had an email with their email address cunningly split up in to three put it together and you can work it out. Normally it comes back again. Once it comes back send them a PayPal request for payment. They normally pay quite quickly. Then post the order. Then go back and cancel the order in eBay. This is because if you do not then updating the eBay order with being paid by PayPal is not recognised by eBay you end up opening up a case against them since they have not paid.
Paying by cheque or bank transfer is sometimes a huge problem. Customers ask to pay this way then start asking for lots of details. All they require is the account and sort code details. Banks do their best to take their huge cut out of everything you pay into your account. The worst experience was a postal order for £10 they wanted to charge £7. Paid it in and went saw my Relationship Manager and got the charges back again. Having all these details to hand makes life very easy if you can just cut and paste your bank account details into an email.
The BIC and IBAN codes that overseas banks ask for contain the account details and sort code details. So why you then get asked for these codes as well is beyond me.
We regularly are asked if customers can purchase our stock in bulk at a discount. These sound great but remember that if your margins are quite small then you could end up losing money on your bottom line. Plus when you receive a request for a discount you can take quite a lot of time listing all your stock and working out discounts. Send it off and receive no reply. The best way is to get the Customer to list what they want and how much they are prepared to offer to pay. Remember one thing here postage costs. Customers quote £4 each and you think great. Then you have 20 to post and a high postage cost for a heavy parcel.